Support for your Voice over IP System
When your operation hinges on telephone system availability, you can not afford downtime. An Advantia VoIP Support Plan provides integrated technical support for Asterisk and OpenSIPS VoIP technologies.
Get the IT department-level support you need when deploying voice over IP in your organization computer network. Support from Advantia delivers phone and email support for advanced server operation, migration, and integration issues. Whether you have occasional questions or you need assistance on a regular basis, Advantia has a plan to fit your requirements.
With options designed to scale with your needs, support plans from Advantia VoIP Systems are right for a business of any size. If you experience a problem, whether a hardware failure or a software configuration issue, Advantia will help diagnose the problem and work to get your Asterisk or OpenSIPS systems back online quickly.
Enquire about a VoIP Support Plan Today!
Get the most from your VoIP telephone system with a support plan from Advantia
Our popular Small/Medium Business Support Plan includes business hours support for a single VoIP Server. Need 24x7 support? No problem; our Enterprise Support Plan includes around-the-clock support plus additional features. Need coverage for multiple servers? An both of our Support Plans can be ordered to provide that coverage for you.
VoIP Support for SMB
A properly configured Asterisk based IP-PBX system from Advantia works for small and medium businesses, offering advanced features and absolute flexibility that no costly proprietary telephone system can match. Secure your investment with Advantia's experienced support. An SMB Support Plan provide support, consultation and best of all, peace of mind.
VoIP Support for Enterprise
Enterprise IT departments are discovering the power and saving of open source. VoIP communication solutions built on open source platforms like OpenSIPS and Asterisk save hundred of thousands of dollars compared to proprietary telephone systems. Protect you mission critical operation with an Enterprise Support Plan from Advantia VoIP Systems
| _ Basics | SMB | Support Plan | Enterprise | Support Plan |
| Included Systems (servers) | 1 | 1 |
| Addtional Systems (servers) | Yes | Yes |
| Included Cases (incidents) | Up To 5 | Up To 10 |
| Supported Software | ||
| Asterisk 1.4, 1.6, 1.8 | Yes | Yes |
| Debian/Red Hat Linux | Yes | Yes |
| G.729a Codec | Yes | Yes |
| OpenSIPS 1.6 | — | Yes |
| Problem Resolution Support | ||
| Cases (incidents) Included | 5 | 10 |
| Phone Access Hours | 8am-4pm M-F | 24 x 7 |
| Initial Response Time | 1 Hour | 1 Hour |
| Remote Troubleshooting | Yes | Yes |
| On-site Troubleshooting | (Greater Victoria Customers Only) | |
| Consultative Support | ||
| Scheduled Upgrades | Yes | Yes |
| Configuration Review | Yes | Yes |
| Performance Review | Yes | Yes |
| Application/AGI Review | Yes | Yes |
| Trixbox Migration | Yes | Yes |
