Advantia VoIP Support Plans
In an era when every dollar counts, count on the expertise of Advantia to help keep your phones ringing.
From one-person operations to global enterprises, the telephone is a critical link. Advantia VoIP's support plans cost a fraction of the annual maintenance fees charged by proprietary vendors and deliver peace of mind that comes from knowing that you are covered.
Get the most from your VoIP telephone system with a support plan from Advantia
Our popular Small/Medium Business Support Plan includes business hours support for a single VoIP Server. Need 24x7 support? No problem; our Enterprise Support Plan includes around-the-clock support plus additional features. Need coverage for multiple servers? An both of our Support Plans can be ordered to provide that coverage for you.
VoIP Support for SMB
A properly configured Asterisk based IP-PBX system from Advantia works for small and medium businesses, offering advanced features and absolute flexibility that no costly proprietary telephone system can match. Secure your investment with Advantia's experienced support. An SMB Support Plan provide support, consultation and best of all, peace of mind.
VoIP Support for Enterprise
Enterprise IT departments are discovering the power and saving of open source. VoIP communication solutions built on open source platforms like OpenSIPS and Asterisk save hundred of thousands of dollars compared to proprietary telephone systems. Protect you mission critical operation with an Enterprise Support Plan from Advantia VoIP Systems
| _ Basics | SMB | Support Plan | Enterprise | Support Plan |
| Included Systems (servers) | 1 | 1 |
| Addtional Systems (servers) | Yes | Yes |
| Included Cases (incidents) | Up To 5 | Up To 10 |
| Supported Software | ||
| Asterisk 1.4, 1.6 | Yes | Yes |
| Debian/Red Hat/Fedora Linux | Yes | Yes |
| G.729a Codec | Yes | Yes |
| OpenSIPS 1.6 | — | Yes |
| Problem Resolution Support | ||
| Cases (incidents) Included | 5 | 10 |
| Phone Access Hours | 8am-4pm M-F | 24 x 7 |
| Initial Response Time | 1 Hour | 1 Hour |
| Remote Troubleshooting | Yes | Yes |
| On-site Troubleshooting | (Greater Victoria Customers Only) | |
| Consultative Support | ||
| Scheduled Upgrades | Yes | Yes |
| Configuration Review | Yes | Yes |
| Performance Review | Yes | Yes |
| Application/AGI Review | Yes | Yes |
| Trixbox Migration | Yes | Yes |
Click here and inquire about a VoIP Support Plan for your business.
Advantia VoIP Systems offers a selection of Voice over IP System support subscriptions to fit the needs of your business
